We’ve always been proud of our level of service, so we invite all our customers to leave a fair review for us. We don’t offer any incentives to leave a review, nor do we pester our customers. Our engineers simply ask that they leave a review, after the removal has been completed and send a link to where they can post it online if they wish.
We already had over 300 Google Business reviews when we set up a Trustpilot account last year, and already we have reached a whopping 500 reviews. Every review is completely authentic and reflects our customers genuine experience dealing with us.
Out of 500 reviews 475 people (95%) rated us 5 stars ‘Excellent’, and 25 people (5% rated us as 4 stars ‘Great’. We have very quickly become the best rated Stairlift Removal company in the whole of the UK. We also outrank major manufacturers such as Acorn, Stannah, Handicare and Companion.
We are incredibly proud of all our team, so we wanted to say a public thank you to Megan, Polly, and Amy in our Customer Services Team, and Lee, Matt, and Josh in our Engineering Team. They are all very hard workers and have a fantastic ‘can do’ attitude so that they can provide the best possible experience for our customers.
Here is a snippet of some our recent reviews:
“Excellent service from start to finish. Our initial enquiry was dealt with by a very pleasant lady. We only had a two-day window 300 miles from where we live and she kindly rang us back having organised removal for one of those days. The engineer (also very pleasant) came at the correct time and removed the stairlift efficiently. This company also paid us while many companies actually charge for removal. Highly recommended.” – Trish Symes, Manchester
“Ordinarily I don’t write reviews unless service has been exceptional. In this case it was. We Buy Any Stairlift (WBAS) is top notch. First, I was impressed from the very start. Initially, I contacted the company by email, attached pictures of the stairlift, and then phoned them. Each time the staff was most helpful, polite, and promptly responded — always. Impressive.
Second, I was amazed by WBAS’ offer for the stairlift. Although it was well maintained and in great operational condition other companies wanted me to pay them to remove it, claiming it was too old to be useful. But WBAS bought it. Yes, I was paid. Plus, the engineer, Lee, carefully and professionally removed it: he was neat and left no rubbish.
Third, and this was the cherry on top. Lee arrived on the date and at the scheduled time.
Finally, I’ve voluntarily left this review. I got nothing for doing so, except: (a) the best service from a company I’d never heard of before a Google search for somebody to remove the stairlift; and (b) the incentive to do this review for WBAS because they honestly deserve it. Try them yourself. You’ll thank me!” – Willan Joseph, West Sussex
“Very responsive and efficient service. Megan and Polly in the office were very friendly and professional advising me whether they could help and clearly explaining the process. Matt the lift engineer arrived on time and was also friendly and professional, removing the stairlift with minimum fuss, no mess and within the expected timeframe. Would definitely recommend, excellent service provided.” – Michael Hall, Norwich
If you’d like to read more of our Trustpilot reviews, please click here
We would also like to say a huge thank you to our wonderful customers for taking the time to leave a review. We appreciate all reviews good or bad as it helps us improve our service, but we’ve had some incredibly kind 5-star reviews that have really put a smile on our staff’s faces. We hope to continue providing an excellent ‘5-star’ service for many years to come.
If you’d like to enquire about our excellent stairlift removal services and stairlift buyback options, please get in touch via our Contact form, or call us on 0800 177 7266 between 8.00am-6.00pm